Refund & Cancellation Policy
Last updated: May 1, 2026
1. Deposit
A deposit secures your time slot and pilot. The senior instructor decides whether a flight can take place. Standard deposit is 95 GEL or 35 EUR. The deposit is part of the booking and organization service.
2. Final Payment
The remaining balance is paid separately, on the day of the flight or as agreed in advance. All transaction fees (payment system, bank, transfer) are covered by the client.
3. Weather-Dependent Rescheduling
Tandem paragliding is fully weather-dependent. If the flight cannot start safely due to weather, wind, visibility, or on-site safety assessment:
- We offer a free reschedule to a date and time that suit both you and us
- If the reschedule does not suit either side, the deposit is refunded less the transfer fee and any services already rendered (for example the drive up to launch, if it took place). The refund goes back by the method you paid with, which is why the bank fee is deducted
Important: the go/no-go call is made by the senior instructor. It is final and it is made on safety grounds only — not on the schedule and not on demand. You get the decision the evening before, by 20:00, with a confirmation on the morning of the flight if conditions change. Not showing up because the forecast looked bad counts as a no-show (see section 4).
4. Client-Initiated Cancellation
The deposit is non-refundable in the following cases:
- Cancellation initiated by the client
- No-show on the agreed date — you need to be there 30 minutes before your booked time
- Late arrival outside the weather window
- Change of plans
- Refusal to participate on-site
- Failure to meet stated requirements (weight, health)
5. Weight Policy (Additional Charges)
- 80–100 kg: +100 GEL
- 100–110 kg: +150 GEL
- 110–125 kg: +250 GEL. Over 125 kg we cannot fly
6. Flight Duration Variation
Flight duration, route, and timing depend on real-time conditions. Variations in duration are not grounds for refund if the flight is completed safely.
7. Late Arrival
Please arrive 30 minutes before your booked time. Late arrival may result in losing your slot due to limited weather windows and pilot scheduling. The deposit is retained.
8. Force Majeure
For cancellations due to natural disasters, official restrictions, road closures, or other force majeure outside our control: rescheduling is offered. If not feasible, the deposit is refunded minus transaction fees.
9. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
10. Bank and Currency Fees
Bank fees, exchange rate differences, and payment platform fees may be non-refundable where they reflect costs already incurred.
11. Gift Certificates
Refunds for gift certificates are not provided. A certificate is valid for 1 year from purchase and can be extended for another year at 50% of its value. Full terms of sale and use are in the “Gift Certificates” section of the Terms and Conditions. Paying for a gift certificate by card, Apple Pay or Google Pay adds 18% VAT; international bank transfer and Bank of Georgia transfer — no surcharge.
12. Contact for Refund Questions
- WhatsApp: +995 597 035 421
- Email: skyatlantidabooking@gmail.com